Please check the following
- Are you logged in to the My Albion account that you used to purchase your WBA TV Matchday package?
- Is your internet connection working and stable?
- Check the below to confirm that your hardware and software is compatible
Please note: Due to EFL regulations, Chromecast, Apple TV or other hardware (such as Android Boxes and games consoles) are not supported for live streaming.
We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria. For use of WBA TV your device needs to comply with the following minimum system requirements
Desktop
- Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
- Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
- Operating Systems: Windows 8.1 or later, Mac 9+
- Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)
Mobile Devices
Please note that, in line with EFL regulations, supporters must use the official West Bromwich Albion app to watch live match streams. It’s free to download from the Apple and Android App Stores.
- Android: operating systems 6+
- Apple iPhone and iPad: operating systems: iOS 9+